super189 Casino & Sportsbook Data Care

This page describes what we collect when you use super189 and how we keep that data protected. We at super189 process personal information—your email address, identity documents, payment details, account activity history, and game engagement records—only to operate our platform, verify your identity, process deposits and withdrawals, and comply with local law in jurisdictions where we operate.

Our data practices are built around transparency and security. We do not sell your personal information to third parties for marketing purposes. We share data only with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet partners), identity-verification providers, and compliance auditors where necessary to operate our service and meet legal obligations.

We encourage you to read this policy fully. If you have questions about how we handle your data, contact our support team through the help centre on super189. Your rights as a data subject—access, correction, deletion, and portability—are detailed below.

What We Collect and Why

We at super189 collect information in three categories: account registration data, transaction data, and behavioural data. When you register, we ask for your email address, phone number, date of birth, and full name. We use this information to create your account, verify your identity, and contact you about account activity or promotions (only if you opt in).

When you deposit or withdraw on super189, we collect payment details—your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account identifier (mobile banking, local payment, online payment, e-wallet). We do not store full banking credentials; we transmit this information directly to our payment processors. Payment processors retain transaction records according to their own privacy policies and legal obligations.

Behavioural data includes your game selections, betting history, login history, device information (IP address, browser type, device identifier), and account balance. We collect this data to operate our platform, personalise your experience, detect fraud, and comply with anti-money-laundering (AML) regulations. This data helps us identify unusual account patterns (rapid deposits followed by large withdrawals, multiple accounts from the same IP address) that may indicate fraudulent activity or account compromise.

Cookies and Tracking

We at super189 use cookies and similar technologies (local storage, web beacons) to recognize you when you return, remember your preferences, and track your interaction with our platform. Session cookies expire when you close your browser. Persistent cookies may remain on your device for weeks or months.

We use tracking pixels and analytics services to measure how users navigate super189, which game categories are popular, and where users drop off (e.g., which step of account registration causes abandonment). This information helps us improve our platform and user experience. We do not track you across external websites; our tracking is limited to super189 domains.

Third-Party Data Sharing

We share your data with the following third parties only as necessary to operate super189:

• Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment intermediaries receive your payment details and transaction history for processing deposits and withdrawals.
• Identity-verification providers: Third-party services verify your government ID and address proof. We retain verification results; we do not provide your full documents to these providers beyond what is necessary for verification.
• Compliance and fraud-detection services: We share account activity patterns (deposits, withdrawals, game engagement, geographic location) with fraud-detection vendors to identify suspicious behaviour and comply with AML regulations.
• Customer support and data processing: We may store your account data on cloud servers operated by infrastructure providers outside Indonesia. These providers are contractually bound to protect your data and not use it for any purpose other than hosting our systems.

We do not share your data with marketing partners, affiliate networks, or data brokers. We do not sell your personal information. We may disclose data to law enforcement or regulatory authorities only if legally required (court order, warrant, or specific regulatory request).

Data Retention and Security

We at super189 retain account data while your account is active and for five years after account closure. This retention period covers transaction history, identity documents, and game records. We retain this information to respond to account inquiries, resolve disputes, and comply with financial and tax regulations in jurisdictions where we operate.

Behavioural data (login history, IP addresses, device identifiers) is retained for twelve months. After this period, it is anonymized or deleted unless we have a legal obligation to retain it longer. Payment-processor data is retained according to their policies (typically five to seven years for financial compliance).

We at super189 encrypt all data in transit (SSL/TLS) and at rest (AES-256). Your password is hashed using industry-standard algorithms; we never store passwords in plain text. Account access is protected by two-factor authentication via email or SMS.

Our servers may be located outside your jurisdiction (Indonesia). By using super189, you acknowledge that your data may be transferred to, processed in, and stored in countries with different data-protection laws. We apply the same security standards globally, but we cannot guarantee that data protection in other countries matches Indonesian law. If you object to cross-border data transfer, you may not be able to use our service.

Your Rights and Data Subject Requests

Under data-protection regulations applicable to jurisdictions where we operate, you have the right to:

• Access: Request a copy of all data we hold about you.
• Correction: Request that we correct inaccurate or incomplete information (e.g., misspelled name, outdated address).
• Deletion: Request that we delete your personal data. We may retain data if legally required or if you have outstanding account balance or unresolved disputes.
• Portability: Request a copy of your data in a portable format (CSV, JSON) to transfer to another service.
• Restriction of processing: Request that we limit how we use your data (e.g., stop marketing communications while keeping your account active).

To exercise these rights, contact our support team through the help centre on super189. Provide your account email and specific request. We will respond within 30 business days. If we deny your request, we will explain the reason (for example, if deletion would breach financial regulations or compromise fraud investigation).

You may also withdraw consent for non-essential data processing (such as marketing emails or behavioural analytics) without affecting your ability to use super189. Marketing preferences can be updated in your account settings.

Jurisdiction and Policy Changes

We at super189 operate only where local law permits our service. If your jurisdiction restricts online gaming or sportsbook activity, we may block your account access. This policy applies to all jurisdictions where we operate; specific obligations vary by region.

We may update this privacy policy from time to time to reflect changes in our practice, technology, or law. When we make material changes, we notify you via email or account notification at least 30 days in advance. Continued use of super189 after notification constitutes acceptance of the updated policy.

If you have privacy concerns or do not accept this policy, you may close your account. Contact our support team to request account deletion and final withdrawal of your balance. We will delete your personal data (subject to legal retention requirements) within 90 days of account closure.

Related documents

Contact and Policy Enforcement

If you have questions about this privacy policy or how we handle your data, contact our support team through the help centre on super189. You can also email our data-protection contact. We respond to all inquiries within 15 business days.

If you believe we have violated your privacy rights or breached this policy, you may lodge a complaint with our support team. We investigate all complaints and respond with our findings. If you remain unsatisfied, you may escalate your complaint to the data-protection authority in your jurisdiction (if applicable).

We at super189 are committed to protecting your privacy and ensuring your data is handled securely and transparently. Thank you for trusting us with your information.